Frequently Asked Questions

General

What is Jara Luxe?
Jara Luxe is a clean and holistic self-care brand rooted in tradition, intentionality, and love. We create handcrafted skin,body, and hair care products made with raw, locally sourced ingredients and no shortcuts — just luxury you can trust.

Who makes your products?
Every product is handcrafted in small batches with careful attention to quality, cleanliness, and care. From sourcing to packaging, we go the extra mile to ensure every jar and bottle is made with love.

Shipping & Returns

Do you offer international shipping?

Yes! We ship worldwide. Shipping rates, taxes, and duties are calculated at checkout based on your location. Please be aware that customs fees may apply depending on your country's regulations — these are the responsibility of the customer.

When will my order ship?

Because each product is handcrafted with care, please allow 3–5 business days for processing before your order ships. Once your order is on its way, you’ll receive a tracking number via email.

How long does shipping take?

U.S. Orders: Typically arrive in 3–7 business days after shipping.

International Orders: Can take 7–21 business days depending on your region and local customs.

What’s your return policy?

Each Jara Luxe product is made by hand and with intention, which means we do not accept returns. However, if your order arrives damaged or you experience any issues, we’re happy to offer an exchange within 7 days of delivery. Please reach out to us with your order number and a photo.

Product Questions

Are your products all-natural?

We use raw, locally sourced ingredients and choose high-quality oils, herbs, and plant-based elements in every formula. Some items may include fragrance oils, which are skin-safe and phthalate-free.

Are your products handmade?

Yes! Each Jara Luxe product is handcrafted in small batches to ensure the highest quality and attention to detail. From formulating to packaging, we pour extra love and care into every jar and bottle.

How should I store the products?

Store your products in a cool, dry place away from direct sunlight. Avoid introducing water to maintain freshness, especially for oil-based products.

What if I have an allergy or sensitivity?

We always recommend checking the full ingredient list and doing a patch test before full use. If you have any questions or concerns, feel free to email us — we’re here to help.

Are your products vegan and cruelty-free?

Our body and hair oils are 100% vegan and we never test on animals. However, some products (like those containing lanolin) are not vegan — we always list full ingredients so you can shop confidently.